Support Policy

Figshare provide the following Support Channels:

Web

Figshare clients and users can use the Figshare Knowledge Portal for documentation regarding platform usage.

Support tickets can be submitted at any time, and tracked, via the Figshare support portal, this is available at support.figshare.com.

 

Email

Support tickets can be submitted via email to support@figshare.com and tracked on the Figshare support portal available at support.figshare.com.

We'll endeavour to respond within 48 hours.

 

Figshare support hours:

Support is available 8am - 4pm UTC, Monday – Friday, excluding public holidays. Email support inquiries may be submitted at any time.